Upgrade Your Everyday
The UrbanMyst Standard
We don't just sell products; we deliver lifestyle upgrades. At UrbanMyst, we believe that the objects you use daily should be as functional as they are beautiful. From smart gadgets that simplify your routine to aesthetic decor that transforms your living space, every item is handpicked for the modern Indian home. Experience a curated collection where premium quality meets everyday utility - delivered seamlessly to your doorstep.
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Frequently asked questions
Do you offer Free Shipping?
Yes! We offer Free Shipping on all orders whether it's a prepaid order or cash on delivery order.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery on most of our products. You can pay the courier person in cash or via UPI when the package arrives at your doorstep.
How will I get my refund if I paid via COD?
For COD orders, we cannot refund cash. We will transfer the refund amount directly to your Bank Account or UPI ID within 5-7 business days after the return is verified. For more details refer our Return & Refund Policy.
How can I track my order?
Once your order is shipped, you will receive a Tracking ID via SMS and Email. You can use that link to track your package in real-time. We will work quickly to ship your order as soon as possible. Delivery times vary depending on your location.
Can I cancel my order?
You can cancel your order within 12 hours of placing it or before it has been dispatched. Please contact our support team immediately. Once shipped, orders cannot be cancelled.
What if I receive a damaged or wrong product?
We apologize for the inconvenience! Please contact us immediately at support@urbanmyst.in with an unboxing video or photos of the damaged product. We will arrange a free replacement or a full refund.
What is your return policy?
We offer a 5-Day Easy Return Policy. If you are not satisfied with the product, you can initiate a return within 5 days of delivery, provided the item is unused and in its original packaging. For more details refer our Return & Refund Policy.
How do I contact customer support?
We are here to help! You can email us at support@urbanmyst.in. Our team is available Mon-Sat, 10 AM - 6 PM.